Policies

 Hours: Monday - Friday 8:30am to 4:30pm EST
Understanding Shipping in Transit Times-UPS
No orders can ship on the weekends or major holidays


Our office/warehouse closes at 4:30PM EST, UPS is normally picked up at 4:00PM-meaning nothing can ship after this time. 

Sales Tax: We are required by law to collect sales tax for online orders for certain States, at the bottom of this page is the list of States we are collecting.
We are also required to collect the GST/HST tax for Canada, business license # 804003093-RT0001

Exports: Customer is responsible for any import taxes, tariffs or duties charged at the time of import by your country except Canada shipments that we ship with UPS.

Return Policy: Items being returned for any other reason then defective or damaged must be 100% brand new and not installed with the original factory box. Items that have been installed are not returnable. Be sure you have selected the correct motor or blower for your application before installing.  Any product you wish to return, must have a Return Material Authorization (RMA). Any item returned without a RMA will not be issued a credit. All returns must be returned within 30 days of purchase and are subject to a 20% to 25% restocking fee (depending on manufacture). Be sure to insure the package for damage, any item returned item that is damaged will not be issued credit. Shipping charges incurred to deliver the product to you will not be refunded. All material must be returned "prepaid" shipping in the original carton. All special orders cannot be returned. Electrical products being returned must be in "100% new" condition, not used or installed. Electrical motors with set screw marks on the shaft may not be returned for credit, as we can no longer sell them for new as they have been installed. Electrical items that have had power applied to them may not be returned. Motors that have been modified may not be returned. (Modified means, but not limited to, cutting the shaft, cutting the wires or plug, cutting through bolts, etc.) Please do not write all over the factory box as that makes the item unsellable to anyone else. The customer is responsible for any shipping cost incurred on duplicate orders that they have placed. Our orders are automated and as such we do not always catch these errors.

Electric Motor Warehouse is not responsible for any lost or damages in return shipment.

Electric Motor Warehouse reserves the right to refuse a return if the product is not in new, un-used and resellable condition.

Order cancellation: Please email or call us ASAP, we will try to stop the order process. Once an order has been placed it may not be possible to stop the order from shipping, some of our items are drop shipped from the factory and it is impossible to stop the order from shipping. We will do everything we can do to stop the order, but it is not always possible.

Damaged or missing items: Any damaged or missing items must be reported to Electric Motor Warehouse within 30 days of merchandise receipt. Shipping carriers only have a 30 day window to accept these claims.

Semi Truck Shipment-Damage: Be sure to carefully inspect a product for damage before signing the bill of lading. Open the box and visually inspect it. If it is damaged REFUSE delivery. Once you sign the bill of lading from the truck driver you are certifying that the item is not damaged. 

Free Shipping:  Free shipping only applies to items shipped to USA physical addresses in the lower 48 states - NOT international or any US territories.

Fixed Shipping Cost: Fixed shipping cost only applies to items shipped to USA physical addresses in the lower 48 states - NOT international or any US territories.

Warranty: All products come with their own respective manufacturers factory warranty & are subject to those manufacturers policies & procedures. Most Warranties only applies to manufacturing defects. All products must be returned to Electric Motor Warehouse for warranty inspection. The product must be returned at the purchasers expense. Warranty does not cover any shipping expenses. Our warranty department will determine if the problem is a warranty. The product may be replaced or repaired. Please save your receipt, as it is required in order for us to process the warranty. It is the buyers responsibility to retain the receipt.

Manufacture warranty does not cover shipping cost, loss of use or any service technician install cost.

Most electric motors, blowers and pumps have a one year warranty for manufacturing defects. Inflatable pool toys have a 90 day warranty.

Warranty is void if any motor or fan that has been "opened up" or disassembled.

Note: Most motor failures are caused by improper voltage being applied to the motor (not wired correctly) or too small of horsepower for the application. All of the motors we sell have a connection diagram on the motor name plate. Be sure to read it carefully. If you are unsure what needs to be done, then you should call a qualified electrician. Most motors that have been returned to us that are supposedly defective, where the purchaser claims the motor does not operate properly, we have found upon our inspection that the motor is not defective but has not been installed correctly, either through improper wiring , the wire size or length is not correct, or circuit is not large enough for the motor amperage.

 

Understanding Shipping Times
 Please review the individual delivery company's website to understand their refund policies

Nothing can ship out on Saturday or Sunday or Holidays- We are closed
Nothing can ship out after 3:45pm EST Weekdays (some items earlier)
Please place your order by 3pm EST 

Fixed Shipping cost: Packages with a fixed shipping cost are normally shipped with UPS (UPS SurePost) to your local post office and then delivered by your carrier to your mailbox or porch. Please note your order if you cannot receive packages from the post office.

Shipping time guarantee: Deliveries effected by weather related storms do not qualify for a refund. All air shipments are consolidated to the carries shipping hub. Fedex = Memphis, UPS = Louisville. A major weather event in one area of the country could affect your delivery. If planes can't fly or land in certain areas because of weather which could be fog, ice, snow, tornado, hurricane for example your package may be delayed, these are called uncontrollable situations.

NOTE: We have no way of telling any delivery driver where to leave the package such as "leave on back porch".  Also the delivery driver determines if a package is safe to leave without a signature.

Electric Motor Warehouse is located in Flint, Michigan. We are open Monday through Friday until 4:30pm EST. We are closed for all major holidays (Good Friday, Memorial Day, 4th of July, Labor Day, Thanksgiving including Friday after Thanksgiving, Christmas including the day before Christmas.
UPS picks up our packages each day about 4 PM EST this means our cut off for shipping something out of our location is about 3:00pm EST.
Shipping cut off times for items shipped from Leeson, Bison, Baldor is 2pm EST Monday thru Friday.

Truck Shipments: 
Larger items over about 70 pounds are shipped by semi truck and need to be shipped to a location that can receive semi trucks. If your location can't receive a semi truck shipment you may have to go to the freight terminal to pick up the package. The truck driver is only responsible for bring the package to the back of the trailer, it is your responsibility to take the item off the semi truck. Also when you sign the bill of lading from the trucking company you are certifying that the motor is undamaged, meaning when the truck driver drives away and then you discover damage, you are now responsible for that damage as you just signed saying you inspected it and it was not damaged. So be sure you inspect the item for damage before signing the bill of lading.

Shipping days: When computing days in transit, you cannot count the day the package ships, and weekend days are not considered transit days, also holidays are excluded as transit days.

Remember to exclude the holidays that we are closed on mentioned above.
Next Day Air. One day delivery. Order placed Thursday after hours or after cut off times will not ship until Friday for a Monday delivery. Order placed Friday after hours or after cut off times will not ship until Monday for a Tuesday delivery.
2nd Day Air. Two day delivery. Order placed Wednesday after hours or after cut off times will not ship until Thursday for a Monday delivery. Order placed Thursday after hours or after cut off times will not ship until Friday for a Tuesday delivery.
UPS 3 day ground. Order placed Tuesday after hours or after cut off times will not ship until Wednesday for a Monday delivery. Order placed Wednesday after hours or after cut off times will not ship until Thursday for a Tuesday delivery. Order placed Thursday will not ship until Friday for a Wednesday delivery. Order placed Friday will not ship until Monday for a Thursday delivery.

NO PACKAGE IS DELIVERED ON SATURDAY OR SUNDAY UNLESS YOU CALL US AND MAKE THOSE ARRANGEMENTS.

States we are required to collect sales tax:
Alabama
             
Arkansas
California
Colorado
Connecticut
Georgia
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Nebraska
Nevada
New Jersey
New York
North Carolina
Ohio
Oklahoma
Pennsylvania
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming

Attention Alabama Customers:
 "Seller has collected the simplified sellers use tax on this transaction(s) delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue.
Seller’s program account number is SSU-R010246080."